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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Zamovlennya Jalad Duge dovgo, ale the goods are pre-war. Handbag Super
Super, packed for 5 +, delivery fast
Beautiful bag material quality. OBG
To Moscow three weeks. at customs all my orders arrived at the same time, Folded into one package and assigned a new track. The bag was packed well, inside put the inflated air package, so as not to crumble, and from above it was packed in thin foam rubber and still put in a pouch, the same as for shoes. sewn very well, qualitatively, the seams are even, the bag is light. Inside was a business card, a package with silica gel, a small gift. Everything was very pleasant, beautiful, especially since for such a girl. I recommend, buy, the store of success and prosperity, I put the highest grades!
Exactly
The bag was ordered for the sister. And from her received an evaluation "fantastic beautiful!" I can only add from myself that I completely agree with this. Thank you for careful and aesthetic packaging and (of course!) for a nice souvenir in the parcel. In general, everything is great! Success, "baleini Official Store"!
Looked bigger than it is, but its OK.
The bag is good, does not smell, everything came in good packing and bag The only one is a little crumpled
Cool bag, well packed, before the Transbaikal Territory came for a month!
Handbag went very long store umnichka all the time was connected handbag very beautiful looks just gorgeous everything works done very neatly the seller put the gift very NICE recommend buying thank you to the seller.
ok very good thanks
I received a bag thank you very much very nice bag the color exactly what I wanted.
Very happy with this bag. Lovely colour and nice size. Not too big for what I wanted or too small.
The bag is lacquer, on the surface near the metal insert there are small rubbing, but not critical. Small purse, for discount cards. The bag was packed in a cloth pouch, then a package, then a film, inside the bag is an air bag to maintain the shape. The store put the hair elastic, thank you. With the seller did not communicate, the bag went about a month to Kiev, but we take into account may holidays and quarantine.
Handbag of good quality, the store sent the goods quickly, slightly less looks than in the photo from the seller, bought for 1362 rubles
Very beautiful color, nice bag. Let's see how it will be in the sock. Bought on sale for 12,5 $ for this price can be forgiven and a small scratch, and a small crease. Delivery to Minsk is slightly less than 2 months, maybe because of the coronavirus
Muy bien
The shop bag came, but the store did not take care of how to pack the goods, as a result, creases, waiting and mood is spoilt, do not recommend seller, for such money, you could try to pack normally without creases, do not buy, do not advise, On the front side just creases and turned out because the bubble was stuck to the back wall and not into both offices.