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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
19 reviews
100% of buyers enjoyed this product!
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The bracelet is very beautiful, looks like gold. Recommend
Great bracelet I will order a second time from this store, worn for a long time 5-6 months then begins to slack the color of gilding, but if you shoot when you bathe and when washing hands, I think you can wear more than a year. Recommend
Girls, Girls, Women!!! It's just a bomb!!! I chose the color for a long time according to the reviews!! And!! I didn't lose. In the photo-the extreme from the left is a bracelet, everything else for comparison is natural gold!!! I was very afraid that pink would come, too yellow, or some shit. But, I even got a husband jealous))) says Where did you get a gold bracelet))) with gold, you can not distinguish at all, I compare with the gold ring-the color is identical. Order!!!! I recommend!!!
Very beautiful bracelet. Thank you store.
The goods did not come, the money was returned
Super bracelet.
Everything is well packed, the bracelet is easy, in color it is not distinguished from the present) it came quickly)
The bracelets are very beautiful, they do not differ from gold. On my hand are too big, but to remove unnecessary links will not be difficult.
Super. Like real gold In the photo with a gold bracelet Thank you. recommend
Thank you so much
Delivery to Russia SPB 3 weeks on tracks. Real like gold...
Very cool bracelet. The parcel came on time, less than a month before Mo. As it will be in the sock, I do not know yet. But it looks purely like a worthy alternative to gold. To buy I recommend the store excellent
Goods came thank you
Thank you all well
Ugly Zloto OK
Delicate, cute, thin bracelet
Super
Super bracelet.
The goods is very good