SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good pants, 5xl hip 120 cm, length 102 cm, height 172 came perfectly. A little smell, i think after washing will be normal.
The jynes are good. Medium p fabric Lots. At its 50r russian ordered 4xl, it was possible to order a smaller size. Overall satisfied
Very good and very fast!!!
60 kg, 164 cm, ordered xxl... its too big for me...
Those who have puziko, it will be good, you feel like carlson, high belt, 52 times took 4hl, according to reviews, came well. On the growth of 168 a little short. sewing factory, jeans are straight decent, even the pants are slightly scratched somehow professionally, in the calves are narrowed, the full leg will be tight, but the fabric stretches well. comfortable.
Quickly came, very cool, 5 stars. I advise everyone. 5hl on o. B. 130.
Ordered for the second time because I love them!
Jeans like. Arrived without delay. Seller-thank you!!
Received the goods, came for 12 days, but turned out to be very huge, on the hips 126 ordered 5hl, reading the reviews, you could safely take 3hl and then were free, and so i carry suture
Perfect jeans! Will definitely be ordering more!
Great. Thank you
The parcel arrived in 2 weeks. The size approached me, sat perfectly, i feel very comfortable in jeans. I recommend, really liked
Delivery is very fast, 14 days to moscow. Size fits. Appearance is very like. I recommend!
Jeans good color excellent length on height 168, but to the bone
Jeans are very good. Dimensions correspond. Sent the order quickly. Very satisfied. I will continue to shop in this store. Thanks to the store.