SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful ring. Heavy quality. Fast shipping. I really recommend this store
Good
Great Ring
Exceptional
Size is right and it looks just like the picture. The material doesn't give any problem with skin. 10/10 would buy from this store again
Perfect Transaction! Fast shipping/delivery, neat packing, very nice item, thank you *****
The ring is exact as the description , but a bit bigger than i thougth. a great purchase
justo lo que pedi, y llego en 3 semanas sin duda volvere a comprar
This ring has already been ordered for the third time. A great gift for friends!
Good
Good
Thank you for shipping
Very beautiful. Had to buy another because previous ordered the wrong size on request but was my mistake. Delivered very quickly. Am satisfied with the product and the store. Recommend.
muy buen producto, alta calidad, buen diseño,
ok
Do not hesitate to buy.
Great. Fits good
Exactly as in the description arrive quickly I recommend
tnx
Exelent size and status
muito bom, adorei o pedido
está muy bueno sólo que hice mal la compra me pedí un talle más alto así que a engordar así me entra pero no quita que es buen producto, si el vendedor le sirve mí calificación y lo aprecia espero que reconozca y me regale uno xd
Everything is perfect thank you infinitely, received in just fifteen days.
Ordered a ring and chain, the store packed in good faith. I have 21,5 size, ordered 12 size, slightly larger, but on the middle finger is the most. The parcel was taken from 3 to one, quite convenient. Tula got there in 13 days. Seller recommend.
Perfectly Fit in size