SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones received, but broken, not even turned on, charging included did not charge. Packing No. Insulted took for the child.
Всё Ок! Для этой цены норма. Проверил, звук норм, пластик не очень. Продавца рекомендую на 100%
Ears are so-so, before that were a lot, on the head sit badly, but for their money will come down.
yes very very accurate , the condition conceded to buy it were fulfilled, thank you
Nice, good quality for the price.
Great product arrived very fast
Well received and in time but some lack charging cable and all audio cable
На картинке смотрятся лучше чем на самом деле. Но с учётом цены товар ничего так. Сколько продержатся , большой вопрос. Предыдущие ребенок отьюзал ровно год.
Headphones liked, the sound is good, stereo.
muy bien
Bien recibidos y en su tiempo.Pero algunos les el cable de carga y a todos el cable de audio.
Well received and delivered but of six orders only 2 bring the charging cable and none of the audio cables. And the store asks me for photo of the order wrapper. Said I can send you pictures of the original boxes or headphones. Because the wrapper will throw it away just after receiving it. The headphones if they come very well and very good sound and quality still Accessories.
Everything works and the child once, it came quickly and thank the store!
Thank you for your high-end service and for further development.
Very well received and packed and in due time
Delivery is very fast. The sound is normal. The bezel is increasing. The range from the source is about 10-12 meters. Minus that even small ears Press
yes very okay