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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Good product but delivery was too long
Good product! Used the sizeguide
ok
Perfect! :)
Cool jacket
The jacket is cool, corresponds to the description completely. I'm very happy! In the perm region came for 15 days. The goods were tracked. There's a slight smell. But this is not critical, i think it will fade.
Really beautiful jacket! I ordered 2 arrived in 2 weeks in chile with my friend we order size m normally we are that size but we it's a little fair. it's gonna depend on how tight they want the jacket, For the next one we'll order an l but they're lovely the only bad thing is the smell but i 've let ventilate the clothes and slowly the smell has gone. I am very happy for my purchase and let's go for more :) thanks for the additional gift of my purchase!
The size is perfect, how ever the material looks cheap & doesn’t sit well on the body from back.
I really like it, I bought the size S, 167 cm 55 kg
A good jacket, its money is worth it. Delivery on time. I recommend.
2 weeks to perm. Very bright yellow. The belt is superfluous for sure, does not pull (great for this size) and in general superfluous. For a thousand and a half, you can take for a season or two.
The jacket is cool! Color matches. No smell. Very pleasant to the touch. I order more, another color. The store is very decent, very quickly sent the goods. Thanks to him. Take on the size more, and who wants with a jumper, then two.
I order for the second time (girlfriend). both jackets are excellent. that on me that it is a bomb. plus fast delivery, which can not but please.
Love how it looks, good material. I am disappointed though, I ordered a size M but it’s really small as if it’s a S. I woulda been better off going a size up to L for it to fit like M
Love the jacket! Runs very small. I wear a 6 US and ordered 2X! Seller had excellent communication
Very nice jacket, i ordered m on my s-i did not lose it, it's right!
Very quickly came to uzbekistan. Short, stylish. Has a smell. (((but i think it's not scary.) Thank you for the rubber-presentation. Nice little thing. Size indicated m. With my height of 1,65 and weight of 51 kg. Presses in the chest a little. Og i have 83.
Delivery a little less than a month, the jacket is not bad in appearance, we will see how it will be worn, from the usual size is small in two sizes, thanks to the store for the delivery
The smell from it is strong, you need to ventilate a couple of days. The runners on the locks do not match the color with the lock.
Super jacket! She took black. At size 44 came l. delivery is very fast. I will order another such pink
Normal jacket. For september or summer on cool days can be worn.
Very fast and reliable.. As in the picture the jacket!
The jacket got to perm for 2 weeks, left the sorting center and lost for 2 weeks at our post office. I was no longer hoping to get it. But, thank god, the parcel was found under another tracking number. She's great!!! Light, absolutely as in the photo with the model, externally as a genuine leather. The store as a gift put a rubber for hair. Thank you very much to the seller! I recommend everyone to the chest girth 100 cm. I have 98-i'm just right. With my height 176 cm sleeves are not short. Everything is wonderful!!!! Thank you!!!
As in the picture, it came in size, but the sleeves are short, i will roll up,)
At 158 cm 47 kg s came up normally