We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second time I already Order (gray and pink). I like everything, very good, beautiful, convenient, delivery is very fast, take it will not turn yellow. Packing this time is better than last time.
Cool backpack. Comfortable.
Long shipment was due to coronavirus ((but the delivery is fast, in 13 days the store is sociable and very nice! Backpack cool, soft, handles adjustable, no protruding thread, deep. I recommend to order!!!
It's okay. But he's smaller than I had. So compact. But for the warm season is good.
Girlfriend backpack really liked! Seller recommend! Delivered in record 10 days!
Very satisfied with the backpack, the store was always in touch. Despite the virus, the delivery was very fast Seller recommend
I was afraid that they would be small, but it turned out fine. Quite roomy. Cons: sloppy internal seams and fragile, uncomfortable fasteners. Do not fasten them-the backpack loses shape, and if you fasten it often, I'm afraid, they will very quickly become unusable.
Very good briefcase✨ All as in the photo✨ There is a small smell, but it will quickly fade. Thank you.✨
Super! Does not smell, everything fits! Arrived very quickly
Excellent backpack, no smell, roomy, straps are adjustable
Delivery month, color is beautiful, without damage
The backpack arrived intact! Bought a girl! The store was in touch! Thank you! Ordered another but Gray
While the backpack like
Nice backpack. I liked it. The truth thought it would be more. You can take, but carefully look at the size.