SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
За такую цену ожидала, что качество будет хуже... Но оно на высоте!!!☺ Цвет, как у настоящего золота, не отличишь! Лëгкая, удобная, не сильно висит и можно носить прямо как чокер! Но на толстую шею будет сложновато надевать, хе-хе. Замочек- крючок, немного туговато застëгивать, особенно с длинными ногтями. Заказывала 26-27.05.21, а приехала уже 14.06., то есть выехала уже на 2 день с момента покупки. Но учтите, что ехала с другими посылками, и сроки доставки могут меняться. Не общалась с продавцом, так как не было нужды. Цепь мне очень понравилась и превзошла все мои ожидания, просто рекомендую!!!
Очень красивая и стильная цепочка, я довольна очень! Спасибо большое продавцу
Send 02.09. Got 20.09 .. The chain is normal.
For such a price, it is a sin to complain, but I will not wear it. The color of gold for comparison in the photo. It's red gold. The chain is a total length of 40 cm, and I thought 40 plus 7 cm. I'm short. It's been a long time. And the links in the photo are as if less, and they sent me stretched. No matter what.
Beautiful chain checker
Came to menche for the city, all ok I lock in my friend already)
Good, quality chain.
All is well
Норм, но пахнет сильно металлом и как-то коротки
looks just like the picture
Beautiful chain. For its price is ideal. Short, but I like it. Recommend to buy❤& Middot;
все как на картинке
Everything is cool
Nice necklace. I'm short, I took two at once. Very neat, looks fashionable)))
норм, прибыло вовремя. С виду хорошее украшение
Cool, came quickly, in length more like a choker than a necklace
Неплохое ожерелье,дочке понравились.Продавцу спасибо+++
Классная, пришла быстро, по длине больше как чокер, чем ожерелье
I'm just shocked, this is the fastest delivery 11 days before Gomel, the product fully corresponds to the description, I recommend
цепочка топ, но думала будет подлиннее с продавцом не общалась ✨рекомендую)✨
Очень крутая цепочка, но есть один минус ждала где то 3-4 месяца