SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dimensions do not match, returned some money
It fits perfectly even though the color is a little ugly
Lightly small ㅠㅠ live away from Should Know
All is OK. Size consistent with the description. Pants cool zakrywaja belly, wyglądam szczuplej. Color navy blue.
Small
Breeches are very good but small size take two bigger sizes
its ok, material good, size fits (I wear S size, ordered nr.28)
Capri is just excellent!!! Malomeryat: wear 33 size, ordered 36. In a guise, but does not press anywhere.
The fabric is light, pleasant, stretches. Color (took light), unfortunately, not as bright and juicy as on the advertising photo. Focus on the photos of buyers. This is the most unpleasant moment. Of the trifles-there were many protruding threads that had to be cut. And i had to cut holes for buttons. I ordered the size 30, and on the birochka indicated 30, but when putting on more feels like 29. Now tolerable, but if after washing sit down, i can not climb, which is distressing. Although, if the sock will stretch strongly, it can even be for the better... I advise you to take 1 size more than your own, that would not risk. In general, a positive purchase, despite everything but. The parcel was tracked all the way and came relatively quickly. Packed well. The store put the rubber as a gift. I recommend.
the delivery was super fast . wjat i didnt like was the button holes that were not created look at the picture . I had to cut out the holes myself a di was worried that I can damage the pant . it turned out fine however I prefer to have a completed product.
cool pant. fits on me perfectly, my height is 163 cm and weight 56 kg and the size I ordered is 28. might do more shopping from this store.
Waist bien
These jeans are designed for people with a large stomach. Otherwise, you will have in the groin area large ugly folds. At 40 size, my legs barely climbed, but my stomach is large enough that the belt can be pulled 15 cm forward. I'll think how to suture.
As described