SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the quality is excellent, thank you)
The store is super. The jacket is super. I recommend to everyone
Seller shipped fast and provided a valid tracking number . Arrived fast and is the correct size and quality material. Seller maintained contact with me through the entire order. Highly recommend them. Will certainly be placing another order with this store soon! Well done!
Very good material quality, same as the photo. Front embroidery and back printing looks good quality. Thick and a little heavy material, but it keeps quite from the cold. Very satisfied.
Polecam
great quality
The sweatshirt is super, my son liked it! Delivery two weeks, dense, warm. I recommend both store and product!
perfect
Good quality sweatshirt is very dense. The print behind is also to the touch like a good think after washing will not erase. Front picture-stripe is also of excellent quality. The size is exactly the same as i wanted a little more as i love.
I love it!
It's just crazy. Panus cosmanus approves.
Quality is very good
1 Size grössee take,
It is very pleasant to the touch
Ordered second time. Great product
Very cute colors and good quality, thick and warm fabric :)
190 cm 90 kilos parfait
Baldey sweatshirt, delivered in 2 weeks to veliky novgorod. While there are no complaints, i'm waiting for it to be straightened :) i'm happy
I love her.
perfect
Awsome Hoodie. Love it so much. would buy again. Good quality
Very nice
this store is the best, all the products that they sell is great!
Damn cool jacket! Although it is written that she is female, suitable for cute boys :) It came quickly, the material to the touch is very steep! The drawing on the back is made by a quality print, quite itself perfectly holds. I wash on the manual mode of the machine at 30 degrees, everything with the jacket is in order. I took XL with a height/weight of 178/70, sits like a glove (even there is a small oversize). Take on the size more, you will not regret
The sweatshirt is great