SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not really like it, hard. The ordered size is 98-75-98, height 172, weight 65 was large.
It is just like in the picture, I love it so much I took L because I wanted it to be big and it is perfect. Highly recommanded!!
Height 173 cm, warm sweatshirt, sorry print behind is already cracking...
I strongly advise, the jacket is super, came for a month.
I bought to my daughter, she is very pleased with the sweatshirt. Sewing is good, the fabric is dense. The sweatshirt itself is warm. In general, I recommend!
Not in size
Soft, warm material, hole punch for sznurówkę well edged with thread.
Everything is super! The only thing, the size is too big, but specially took that would look like a bag.
XXL size as L 186 cm
Good. good. Growth 174
XL fit me perfectly I'm 6ft, average build 12 stone
Norms Che =)
Great quality and very fast shipping
Super
A good sweatshirt, behind the sticker, and embroidery. Let's hope that the sticker does not crack, and if it does, I hope like craquelure. Recommend. The color is juicy, the size is oversize. After washing and ironing, I will add a photo.
Good quality sweatshirt. Nice. Not synthetic. Arrived quickly. I advise you to buy. I'm also ordering for the second time.
Quality is good a, size is good a, however the neck is a little tight and I don't know if it reflects the price it has, leaving that aside, very good product
Chic material, front stripe, very warm and relatively heavy, its money is worth.
Take on size larger
We order from this store the second time-good quality goods, the size corresponds, sends quickly.
Loved the quality for the price. true to size and having an actual embroidered patch was surprising and made me love the product even more
very good material , good size , fast delivery
Was a bit smaller than expected
Really good quality!! Im very satisfied.
Очень хорошая качественная тёплая толстовка! Сзади прорезиненный рисунок, спереди вышивка! Цвет не желтый, а скорее горчичный! На женский 48-50 размер XXL хороший свободный оверсайз, только рукава длинноваты! Очень понравилась!