We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time set, beautiful necklace!
The necklace is very beautiful! Worth your money, the parcel reached quickly, well sealed
Very long went the order. But, applying patience, got a beautiful decoration
Kind of but, but blackens, almost immediately, of course not silver
It was a long time, two months for sure. The store did not correctly write the surname, on the Mail barely found)) but the pendants and chains are very cool! Straight here are excellent!! Very high quality, without hooks, all the tree is neatly cut, the pebbles shine, in reality they look better than in the photo. The product is highly recommended, only have to wait a long time.
Thank you all well
Шло долго, месяца два точно. Продавец не правильно написал фамилию, на почте еле нашли)) Но подвески и цепочки очень классные! Прям вот отличные!! Очень качественные, без зацепок, все дерево аккуратно вырезано, камушки блестят, в реальности выглядят лучше, чем на фото. Товар очень рекомендую, только придётся долго ждать.
Красивая,но замочек держится открытым ((( .И длина очень короткая, я думала будет нормальная длина.
Очень красиво смотрится. Но цепочка очень короткая
very lovely necklace
очень красивая цепочка. к сожалению отсутствует один камушек
In Ukraine, the goods came in 20 days, which was very pleased. The pendant is very beautiful, I took myself for a bracelet, I want such earrings, I can not pick up. Girls who liked to take, for such money, worn and forgot. There's nothing eternal. I took it in silver, all the pebbles are in place. Packed well, factory packaging, separately wrapped in pupyshshku and in Kulek in pupyshku. Seller recommend. It's super. Goods on all
Cool suspension, worth every cent) to Germany reached a month, thanks to the store!
Top necklace in manufacture and decoration thank you for proper storage and fast shipping store worth 5 stars
Классная подвеска, стоит каждого цента) До Германии дошла за месяц, спасибо продавцу!
Great pendant. Quality is super. The length is adjustable. Poisoned immediately after payment, the parcel came to the Post Office.
Отличный кулон. Качество супер. Длина регулируется. Отравили сразу после оплаты, посылка пришла в постамат.
Very beautiful, I thought it would be larger, I recommend
Excellent Product, present for my wife, she loved, not strip neck, product beautiful excellent quality, buy again no doubt!!!