SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, the material is pleasant to the body, but it is not a dress, but a sundress, Yes-yes summer sundress, as for the size, the sundress is very small. If anyone has a size larger than 44 russian it is better not to take. Judge my own weight 56 kg, og 90, ob 88, height 164-took 2 xxl and me only. It would be possible i would take a couple more sizes. The elastic band is dense in front goes on the chest, so it keeps well you can even wear without a bra, behind the elastic band almost to the waist sleeves are very tight but probably the style is. You will not pull them on the shoulders, very tight even to me, but as a summer light sarafan for the sea cool.
It's very nice, it matches the description, but i personally squeeze a little bit of the d-zone up i'm a little tight, especially from the arms area
The arms are very tight
The dress is like the description. However I ordered XXL while I wear L. The Elastic arm is a little tight, with a gesture of seamstress the problem is solved. I love this dress
Ok
very small for XL I am a 14 and sleeves are tiny. ordered size bigger and still sleeves are too tight .
Only q in the laundry decolora a lot
ok
Excellent garment, i loved it corresponds to the description.
THE dress is like the photo, but very small. Size S served to my daughter of 8 years. AND the 3XL equivalent to a M in Brazil
I love this dress! The fabric is a lot nicer than i thought. Very soft and light and not see-through. I am 172cm, 72kg. Measurements 99-85-108. XL fits well. Only the arms are a little tight but still comfortable. Shipping is fast.
Very nice summer dress
great thank you! bought L which fits well. I'm uk 10-12 and 5ft3
Order received quickly and product according to the description
Fast delivery all good
It came quickly. Recommend store
The dress corresponds to the description. zakazhvala s at its 40, everything suited me.
Size l.. 163 and 58 kilos well
Very nice, same as the picture.
Just like in the picture, pleasant to the body fabric, odorless ..
Delivery to moscow 2 weeks, tracked. Took xxl for 97-80-106. Approached. Hands really press, but not critical. The material is natural, thin, does not shine through, similar to staple. I recommend the product and the store.
Well, the dress came for 2 weeks in the chelyabinsk region, simple, like the material, wear the yard, and around the house-excellent, comfortable, not branded.
Beautiful
A little tight in the arm...
Was perfect! Loved! Recommend! Size S for 154cm height and 53kg