SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am satisfied with my purchase, the dress is consistent with the photo, it is quite elastic and I took my usual size.
I love this dress! I asked for it months ago and i asked for another one again!
Came very quickly. AND super material..
Mega Cool dress, very comfortable material
material feels a little cheap but it looks amazing
fast delivery, very satisfied with the product, looks solid and beautiful. I recommend this reliable store to everyone. seller thinks along with sending the product so that there are no tax costs. Top. Dress was for my daughter she likes it.
as described
A cool basic dress made of typical football fabric. On the parameters 102-79-106 and the height of 167 cm came up. The fabric does not shine through and dense enough, although the dress itself is thin and linen can be seen.
Very fast shipping the product according to the price
The dress is beautiful. Very good fabric. It happened in 1 month. I will send a picture
Very good
It came with a stain, i do not know whether it is erased or not... the dress is good
Super
Very fair the size, but it's great. I love it.
Wonderful light dress) thanks)
The dress really liked it!!! It came a month after the order.
Cute dress recommend. material very cool.
I liked very much that the fabric was a little denser
Soft and pleasant fabric. Stretches. The village is good. I'll order more
Great, take your usual size
The dress arrived very quickly. The dress conforms to the description. But the fabric is a little dull
Super.
great knee length dress I'm 5ft 5
parfait!!!
A wonderful dress, the size approached perfectly, the size s took on the parameters 62 waist well sits.