We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came on time, I did think it was going to be bigger but other than that I have no problem with it
Cool, Cool decoration, the goods came faster than expected
It took a long time, but it came
Paint on the 2nd day began to get off, and so everything is fine
The chain is cool for months
Small, neat, looking good. Painted well
The product corresponds to the description. Seller advise)
Ladny, light
The pendant was slightly smaller than I expected, but it's good. The chain, going in the kit, does not match the color and generally hilenkaya, but I wasn't going to wear it with her, so it's okay.
jd
Very cool suspension, definitely worth your money. Good quality, color keeps. Does not cling, light, comfortable, beautiful. Fast shipping. I do not regret buying, everything is just wonderful)))
Goods didn't come
It came in 3 weeks. For its price, a very cool detailed suspension. But carefully, the chain is thin and easy to tangle
The chain I do not really like, but it's nothing. in Ukraine it came in 20 days, corresponds to the description, made well, in general, I'm happy
Everything is super!
Cool Chain, corresponds to the photo) In Ukraine came in 2 and a half weeks
Great pendant. Beautiful. Thank you.
Everything, as stated. With the store did not communicate
looks just like in the picture, really happy with the product.
I went one and a half months to the Altai Territory
It came quickly, everything as in the picture. Seller recommend
Just like the photo, it arrived very fast and no need to contact the store
Everything is fine, thank you
Cool, but is not porzadnie made, wiekszy Niz Sie spodziewalam
Cool, exported and long in the Dnepr, but it was worth it