SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the dress, light. The fabric shines through, can be worn with a lining on the street, or just on the beach. Special thanks to the store, i incorrectly initially indicated the size of 5xl, but after writing off with the seller, i changed the size to my xl. The dress fit the size, but long, because my height is small-149 cm, i hope not too sit down after washing. Very fast shipment and shipping. I recommend. I will order more.
Fabric super. Easy. I have a small top, and the bottom is big. Took xl. With a calculation of 48 size. But i did. The ass was covered. Very sorry.
Came to voronezh for 2 weeks. Neither small nor large, but long in the floor. I wanted to cut, but under the belt sits perfectly. Recommend both product and store
Very wrinkled. I don't know if the point was to iron it at all
Good thing. The size corresponds to the table. The fabric composition on the label is 90% cotton, 10% polyester, but i think that synthetics are more. No unpleasant smell. Looks like in the photo without a model.
The dress is cool, on og105 about 115 xxl back-to-back, it is necessary to take on a larger size, delivery is fast.
Excellent at 54-56, but no more
The dress is gorgeous!!! I'm delighted
On the size s ordered xl sits freely, you can and l order. The fabric thought would be denser. Shipping two weeks
Dress OK. Size S
Very nice fabric, the color matches, 52 came perfectly.
Ok
Very well tailored. I should have gone a size up. Definitely ordering again.
I ordered the second dress, the first was black, i think maybe i could buy white .....
Delivery in bo 2 weeks))))
I really liked the dress. I will order in a different color!
The parcel came quickly to moscow. The material is normal and pleasant to the body. white translucent but in moderation. Ironing tolerates to hurray. Ordered xxxl for bust 110 (cup E-F) waist 85, hips 112 .. Sits well, but because of the bust it was necessary to take even more, as the bust squeezes very much if you do your hands back. And so sits freely at the waist and on the hips with an increase of 172 clearly on the bone as they say not short not long.
The dress is excellent. Very good looks, despite the fact that the girl is not thin, hides the shortcomings and pleasant material
Dress chic) cool) order)
It's okay, it came quickly. 38-40 size-m is perfect. Translucent. Fit body underwear
Fastest shipping!!! At its height 164. And the size is 44/46, the village is perfect!!! On the volume of the chest 98 cm slightly diverges in the chest, who has a breast more exactly will be small!
Very beautiful dress. But, if you want the dress to sit like on the model, you need to take 2-3 sizes larger. By the parameters of the store my size xl, took 5xl-what you need! Before washing was very long, below the heels, after washing became above the ankle
Haida the second dress I ask for the cloth gives a very nice cooler comfort in the wear and terrible speed in shipping less than a month he's arrived in Beirut. I recommend everyone to work with this commodity. Thank you very much.
The dress is long (my height is 173 cm), the dress is ankle-length. The fabric is pleasant, like a shirt, soft, has not yet washed. My size s, took m to be freer, the size approached (sits freely), came for 3 weeks. The minus is that the sleeve is a little short.
:))))