We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, 20 days before Novosibirsk. track was tracked. backpack liked, everything corresponds to the description!
Handbag super. As in the picture. Track tracked. The smell was, but not strong and quickly faded. Purchase is satisfied, very
Backpack is good, liked, the skin is soft, Pleased with iron locks, color and size, in general a nice backpack. The only moment is the narrowed top of the backpack, the A4 format will enter, but you need to try.
Excellent bag-, backpack, wear with pleasure!
Backpack is good, corresponds to the description, in St. Petersburg came for a week and a half, everything is good
Thanks to the store. Still put the gift in the backpack. Sent the next day. the backpack is just a bomb, not wrinkled. Came to Kharkov for 1 month. Stone
Great backpack. The store put a gift-very nice!!!!!
A good backpack, corresponds to the description
Great backpack! The material is soft. Very roomy, but not bulky! Straight what I wanted. I recommend 100%!
Everything was great! And fast shipping and fast shipping! Thank you store!!!! Recommend!!!!
Delivery is fast. The top is narrow, where the zipper opens. And so super
Backpack liked (although it does not look like in the video, the material is different). Also not delighted with the straps: it looks cheap, can leave leads on some fabrics, if the jacket is worn-slip and constantly fall off. But overall happy with the purchase (took for $16,74). The most necessary is placed, many pockets, the accessories are good. For every day-a great option!
Long time was not sent because of quarantine. But the store was always in touch. I wrote that I would not worry, they will send everything. After sending, 10 days (from the moment of order to receive 2 months). And finally I got my backpack. He's very cool. I'm glad I didn't cancel the order. This backpack was worth waiting. Thank you very much to the seller.