SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
вроде нормально, но маркий и дороговато
excelente .
Great case! I sat down like a native. Delivery to Moscow 10 days. Track tracked.
All norms. delivery is very fast within two weeks to Ukraine.
The case came in 7 days!!! The quality is good, the back leaves prints, sidewalls smell of rubber, but it should fade. Sold out quickly sent the order for which Thank you!
Everything perfect is as indicated I arrive fast
Wonderful product
Excellent case, stylish, comfortable, well lies in the hand, for Poco X3 Pro wonderful
great
Everything is in order, the goods correspond to the description. Recommend! All right, the goods consistent with the description. I recommend!
Smolensk Region G. Gagarin. The order was issued: 22.08.21G. Came: 01.09.21G. In 10 days. Price: 516 rub. The case for the smartphone came intact, packed in a branded, sealed box, approached for the model Poco X3 NFC: 6.67 perfectly, angles slightly convex for protection, has protection for the photo-video camera, there is a ring holder on the case. And now about the bad: the bumper case turned out to be in shape not as indicated on the sample: the edges of the body are rounded, the corners are not as shown, and the edges so I opened a dispute that won, the money was returned, so I will put four stars, although the store did not want to refund. The truth is that many buyers do not see the difference in the covers, and I ordered it because of the shape. Delivery speed is very fast. The site was fully tracked. The seller wishes to be more attentive when sending the order or change the photo on the sample. S.T.A.L.K. e. R.
ótimo vendedor, chegou tudo certinho
Great best I ever got
Fast shipping, excelent packaging and product! It took 14 days, from payment, clear customs and arrive at my hands.
Year-Old bumper!
The hood is top DMs and fits perfectly on phone. TBM printing be sturdy and not hard like thought would be, but still is firm. The film also appears quality, A pity fumbled to put it and ended up losing it.
Excelente producto, muy buena calidad, quedó perfecto en mi Poco X3 NFC. La recomiendo.
Came in two weeks. Quality is good. Recommend!
The cover is amazing my friends want equal but not find to sell here in Brazil, have no right clearances and TBM is not tight, fitting the cameras is perfect, am already using some days and she is not yellow.
All right
good product
The case is transparent for Poco M3 Pro, sent quickly, in 2 weeks in Moscow. Protects the camera. It all came about individual boxes. I liked it. Recommend.
I liked the cover, it's pleasant to the touch. But it seems to me that in the process of use it will be very mark. While I use only 1 day)) time will show
Quality product, that really protects the smartphone, especially the chambers. Fast delivery. Recommend the 100%.
ok thanks