We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pair, which is on the left, 1 row, took out the pebbles. It's not critical to me. In general, the quality is satisfied.
Beautiful, but very long delivery.
Earrings all came whole. Like in the picture. Very satisfied!
I am very satisfied with my purchase and I recommend it with confidence. The rings conform to the description and photos of the website.
Everything came whole, very beautiful earrings.
Beautiful earrings. Quality is good. The only thing I thought was that there would be another castle and they would be completely closed, but they turned out to be with the usual lock. Inattentively read the description apparently.
Very nice. I loved them all. Shipping very fast, in less than a month
de primeira qualidade muito recomendo...
Very nice. I loved them. The big ones from aro came unarmed. But I put them back together super easy. They're all cute. The little heart came in different colors (one gold and one Rose gold) but hardly noticeable.
I'm very satisfied. thank you, store.
Very high quality box, much can be placed. Definitely I will order more and not only myself, but also as a gift!
Just sublime, very good quality for the price, we can find the same style for the same quality at h & m etc for bcp more expensive
I liked everything.
Earrings are beautiful
Earrings are very satisfied. Everything is insanely beautiful. Delivery to RB 3 weeks, which is fast enough
Look nice on the ear