SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With the size almost guessed, but you can wear it. The fabric is fig, but again you can wear it.
Colors and print are very vivid
Ordered 4XL, very much like, the quality, of course, so the print is not clear, but for such a price is very even good, came in 19 days
Jacket fire, sits perfectly, the product corresponds to the description, the threads do not stick out, everything is super
bien
On the size 54 ordered XXL sat well, the store recommend
The quality is good, the jacket is chic.
Super
so sad it was sent back i was too late for picup
The son is happy. Synthetic flannel fabric. Bright drawing, took only because of it.
Tell me honestly came very high quality, and beautifully true I took the size of HCL had to be a little less, but the product is very high quality for my money
Cool jacket advise
Really a great sweater.
I loved it thank you
Jacket, bomb yak Super, my young cholovich wonders, recommend, delivery of shvidka
Arrived before the estimated good quality date
It's very good it's a little thin but the impression is cool
Super sweatshirt workmanship wzorow very good
Buono
...
Sweatshirt is very cool. Looks like the picture. The only flaw it it, it has small KAP tur. Fast shipping. For this price recommend.
Everything is perfect, just as it looks in the pictures. I'll buy again.
verry nice. quality is good.
Sweatshirt in good size. Unfortunately with doped polyester. Seems thin, but from the inner side is Misio. It's cotton as the description. But shipment came very quickly.
Быстрая доставка, качество хорошее, но чувствую стирать надо только в холодной воде, иначе потечет краска. На рост 185 и вес 105русский размер 54-56, 4XL оказался немного великоват.