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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
16 reviews
100% of buyers enjoyed this product!
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well packaged and I like the bag
Nice it’s too small
Quality good, working and good sound.
I waited for it, the bag is cool, came with air bags, not crumpled, there is no smell, two long straps and plus a purse or in my case a mini cosmetic bag as a gift))) the only thing a little upset that the button does not hold the inner small ((and as a whole roomy, externally as in the photo, I'm happy)) because of the holidays went longer than it should have been, but this is Russia baby... in another way)))) thanks to the store)))
Thought, but no, it's not fabric, but not get wet. Do not know, what to call this material
Its smaller than what I expected
The bag is very nice and the quality good especially on the outside but it's not like in the pictures, the strap changes and another model came and the bag print is another. Despite all that the bag is very nice and looks good quality so I recommend it
It’s exactly as shown in the picture, also thanks for the little gift!
Fantastic bag extremely smart can’t wait to use it.
Cute recommend little it took before dotarła but was worth waiting for
Hi there! It's exactly how they show it, I like it very much, plus they sent me a gift (a tamonedas). Thank you!
My expectations have been met. Handbag is cool. No smell, made very high quality. Fully corresponds to the description
It's a good bag of advice
Very well not disappointed I recommend
it came with presents I loved it good size and quality
Very nice bag ses like the photo, thank you very much the store for the gift too Thank you I recommend.