SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The device works well and has good sound quality. It sounds good in the pool, but I was unable to connect it to the computer to load songs. I returned them and they gave me back the money. Then satisfied with the store.
The sound under water is not that clear but definitely a decent purchase for someone who are looking for a headphone for swim training. The waterproof is 100 percent guaranteed. But it falls down from my head when I quickly head-up. *quick note : only English named music is available to download in the file.*
Excellent goods are all super!!!
This is the second I buy to make a gift. Good quality, its ok.
Great headphones. Swim is very convenient, the sound is excellent.
Norms all came but still not figured out
Super bi headset, inside the water have very good sound quality, bone conduction
The castle was set for 14 days to the windows on Nov. poshtu. The box of bull is good packed, not a 'yata. The sound is good, the sound is good. Good day, trimayut. The salesman yshov on contact, with the prokhany reviews of the jamovlennya jacomoga shvidshe.
These Bone Conduction Headphones worked great right out of the box. They turn on and off and immediately connect every time. Battery life is great. Its a great deal. I cannot say enough about them.
They work phenomenal!
Great store, fast shipping.
Item as described! Fast FREE shipping. Thanks!
Product was as described A+++
Used it and works great
לא ניסיתי בתוך מים, השמיעה טובה, ווליום חזק, חיבור מהיר, חוויה מהנה, ומתנה נחמדה לעצמי, תודה למוכר על מוצר נהדר.
Made soundly in the water did not hurt the sound of a specific foreign hearing if the volume is more than one third of its money costs
Thank you!!!! Very cool))) now on the marathon, and in general on swimming every time with music)) delivered .. well done shorter .. I swim every day)
great price and great delivery time
Very happy With the service that the store provided excellent seller will definitely buy again