We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, the length is adjustable. Delivery fast
все отлично, в Минск прислали за 2 недели,единственный минус - сердечко будет постоянно переворачиваться. Но за такую цену претензий нет
Очень миленькое , длина регулируется. Доставка быстрая
The goods came in a month. If our mail did not send the parcel to another part of the country, it would have arrived 2 weeks earlier. Chain as in the picture. Since it is very thin and the links are soft, you should be more careful. It looks beautiful.
Заказ был сделан 20.04.21, получен 20.06.21, положили в ящик для почты, 2 месяца шёл до Самары. Выглядит в точности, как на фото. Смело заказывайте. ))
Not silver, quality at 4, I think will darken. On a thin neck will be like in the picture, I'll take off the top chain
Не серебро, качество на 4, я думаю потемнеет. На тонкую шею будет как на картинке, себе сниму верхнюю цепочку
Cute. As in description
Отличная цепочка. Возможно цвет более оранжевый.
Everything came, beautiful
Zamowione 22.03 happened 24.05. Myślałam that is shorter but nothing harm
Beautiful product as it looks arrived in 1 month
Product as description arrived in month and 20 days approximately
Products arrived in Turkey within 1 month. As it appears in the photos. I don't know if it makes good blackness for now.
Delivery took a lot of time, but it's worth it! Beautiful pendant! I recommend the store!
In Mo came in 2 weeks, after swimming in the sea it was dark
Very long shipping. Almost 2 months to len. region
Super cool, arrived to Romania in almost 3 weeks
There was no allergy. The photo matches.
Great item, shipping 20 days
The product is excellent. Externally as stated. But very long shipping. Although it may be the fault and our mail. Thank You