We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful just hope that it is truly steel as described Fast Delivery
I asked for both, silver and gold and they're very nice. The chain is not very long but that is, the heart is bigger than I thought, plus it is removable. They arrived in the expected time
Я заказал оба, серебро и золото, и они очень красивые. Цепь не очень длинная, но это так, сердце больше, чем я думал, оно также съемное. Они прибыли в ожидаемое время
Parcel received really quickly very beautiful. Shiny necklace remains to see in time but does a lot of effect I recommend this item and thank you for the little gift ring of phalange
I got 46 days to finish delivery time. It's a very elegant stone with a very nice shine, the cadenite is delicate. I'm very happy thank you
Я получил 46 дней, чтобы закончить срок поставки. Это очень элегантная камень с очень красивым блеском, цепь деликатная. Я очень рад, спасибо
Very nice necklace repeat customer would recommend !
OK...very fast shipping
Очень хорошее Ожерелье повторяет, клиент будет рекомендовать!
It looks very good quality, it shines super pretty. I arrive fast and in excellent condition. I loved it, in order the silver.
очень милая подвеска, все качественно выполнено. было хорошо упаковано
The wait is very long but they arrived I had lost hope that would come, the quality is very good and it shines a lot
Ожидание очень долго, но они прибыли, я потерял надежду, что он прибудет, качество очень хорошее, и он много сияет
Посылка получена очень быстро, очень красиво. Блестящее ожерелье еще предстоит увидеть со временем, но имеет большой эффект, я рекомендую эту статью и спасибо за небольшой подарок кольцо фаланги
Очень красиво, просто надеюсь, что это действительно сталь, как описано Быстрая доставка
Pretty and sparkly! The chain has a knot, but I intended on using my own chain anyway.
Красиво и сверкающе! Цепочка имеет узел, но я все равно хотел использовать свою цепь.
Very beautiful chain and pendant, only metal is yellow, from gold is different.
очень красивая цепочка и подвеска, только металл желтит, от золота отличается.