We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was not tracked at all, came unexpectedly.
The Globe and barely half painted but not arm even to realize!
It came in very good condition, it's nice.
Very beautiful, only this 16cm model is small. For a normal female hand model 20cm
Very nice and good quality. It took less than expected. I recommend it!
Nice. Sturdy. The lock is tight. I was able to move charms to other bracelets. The feel if cheap, well suits the price, but the look is good.
Spanners put heart שהתליון's mom is not connected. The letters separate and it's all time moves... Beyond that everything OK. Price of this is worth the החודשיים three to שישחיר.
Exactly the same as pictured. Very satisfied
Very fast, that's great, thank you
Very beautiful and quality bracelet, went a little more than a month, fit well, the most important thing is that it is not black, and so for such a price is just perfect
Achei linda, tenho uma original Pandora e achei muito parecido.
Dazzling!! Perfectly matches the description. Bracelet delicate and beautiful really. Looks very luxury ושווה very the price. Not sure yet if the color changing water but also if yes, brand recommend. Satisfied very!! Thanks to the store
It took 14 days to arrive, fast shipping and the product meets the characteristics. Thank you salesman!
Very nice bracelet and charms are beautiful thank you to the store
very nice product, I just hope the colour will not change in time. also very resilient, it does not brake.
So cute, I love it. Fast delivery.
I arrive super fast in 3 weeks, not so pretty, Hearts are plastic, and it looks very simple, I think this face for what it is, 21 cm is for big hands
Ordered five pieces as it is cute and inexpensive!!
Nice, just like in the publication, it came fast, I recommend this product and the store
My daughter loved it