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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
14 reviews
100% of buyers enjoyed this product!
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This bag is beautiful. Good value for money. Similar to the store's photo.
Cool. Fast delivery to Trans-Baikal territory
Excellent quality, accurate as in the description. Chic handbag, the store communicates, which is very nice. Delivery mega fast!
The handbag is very interesting! A wooden element gives its charm! The execution is very good, there are small drops of glue, which is easily cleaned with a damp cloth. You can wear both with a strap and a wooden handle. Quite roomy, but not a shopper, you know! Lipstick, powder, phone and purse will fit, and nothing more and do not need! I advise the store, sent quickly, delivery two weeks in Krasnodar to the apartment by courier.
The bag is super, very beautiful. delivery Fast. I recommend the store. I'll order another bag))
Handbag chic) the store sent for a long time but came quickly
Beautiful handbag, very fast delivery!!!
Cool Bag! Thank you store. Carefully packed, inside the newspaper, came without creases and scratches. A little smell. Long strap included
Super!!!
Super
Sent in 7 days, delivery to the Stavropol Territory took 13 days. Track tracked. Packed well (cartons, bubble film, bags, packing inside the bag). The smell is chemical, but the night on the balcony-and everything is gone. goods without marriage, threads do not stick out, the seams are even. Color white, relief under the skin, light gloss. The material of the bag is very pleasant to the touch. Accessories of golden uniform color, without scratches, there is a film on the edge (you remove it before use). Handle of dense material, like natural wood (well, or quality imitation). Inside there are two side pockets, one of them with a zipper (whole and works). Pockets are deep, but tight (you can not put something voluminous in them). A long handle is included. The handbag itself is comfortable. You can not put a lot in it, but the phone, mirror, keys and lipstick fit perfectly. Seller and this product I recommend)))
A good bag for such money! T
The bag is beautiful, exceeded expectations
Nice handbag. Neatly made, without jambs.