We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store was wrong and sent 2 bracelets "jade lapis lazuli" instead of a bracelet "natural lapis lazuli" and a bracelet "jade lapis lazuli" I put 5 ☆ anyway because the quality is very beautiful
Beautiful colour - nicer than the picture
I love it.
Beautiful bracelet, delivery month, with the store did not communicate
Cute bracelets, not plastic. I can't tell the real stone. Took 17 cm, well approached. Bracelet made of rose quartz on a bright pink elastic band, I did not really like it, I will replace it.
Delivered in 2 weeks, the goods are satisfied.
Wonderful bracelet. Very beautiful. But the size is measured on the outer edge of the beads, keep this in mind. It's better to take more. 17 cm on a small hand almost butt.
It’s a very beautiful bracelet, real stones . Definitely worth the money. I would have to pay at least €15 here if I was to buy one . Thank you
Beautiful stones colors
Quality is good. i recommend! it came for a month. natural stones
Looks good and is real!! Thank you:) came quickly
It is a beautiful light American amethyst with different variants nice.
Delivery to the Moscow region 26 days bracelet is beautiful with appearance and by weight is similar to a natural stone painted or not will show time.
And a beautiful bracelet goes great how great the free and was fast measurement
The order came without special delay in good packaging. Tracked in one package with other orders. There are no complaints about the quality of the goods. A beautiful bracelet made of real beautiful stones. It looks very worthy. To the store-thank you, success in business and my recommendations.
Bracelets are really made of stone, not plastic. On the wrist 14.5 cm approached the size of 17 cm perfectly. Delivery 13 days, packed well. Thank you.
Thank you store! The bracelet is good, I liked it, it is recommended!