SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans just super. excellent stitched without shaggy threads and smell. the store is very prompt quickly sent the goods. delivery to moscow 2 weeks. but i did not guess with the size. very sorry. I recommend the product and the seller.
Jeans i liked, at 48 size 31 came up perfectly.
Fast shipping. On ob 108 from 93 took 35r. They sat perfectly. Strong stretch. High waist. Below is narrowed. Cloth is dense for spring-autumn. On the growth of 158 norms. Thank you to the store. I recommend.
The goods came within 2 weeks. Jeans fully match the picture.
Jeans class!!! size approached, just and very fast delivery!!! thank you very much!!!!
Jeans very, very much liked. on the parameters 83-106-162 size 32 in time, the length is also good. thanks to the store. Later i will order jeans for the winter.
The goods did not receive, opened a dispute, waiting for a refund
Prior to the altai order drove three weeks. It's cool! My wife really liked. On the growth of 162, ob 96 and ot 73 ordered 29 size and everything came up! The wife is very happy and this is the main thing! Product and store recommend!
Jeans like. In russian 50, the volume of hips 102, t. 85, height 167, 32 size came up perfectly. Thanks to the store for the fast delivery.
The color is different from photo, but I expected that after reading other reviews. Fits rather well on 81 cm waist and 100 cm hips, but I will definitely need a belt. Could have taken a smaller size I guess. Still, nice and wearable for the price. I wish they were a few centimeters longer though (my height is 170 cm).
Jeans are good, fit in size, the size grid corresponds to the description, the store thanks for the fast delivery
A wonderful fit for jeans, 46 size took 30 size, height 163, weight 54 kg, everything is fine and the length is excellent, the color is beautiful. I recommend to buy! Thanks to the store, answered the questions promptly and correct size advised. Success and prosperity to your business! This is the second model i bought, jeans are excellent!
Always the best 5 Star thank you store
Very good, fast shipping, sank's
Fast delivery thanks store recommend to all friends and all others
Thank you.
Jeans are excellent, the order arrived quickly, the waist is certainly too high, but still good and a little myself was mistaken with the size it was necessary a little smaller by the size. Thank you store!
Very beautiful color, good fit, the length is slightly short on the height of 170. Size exactly
Thanks! Perfect! atėjo labai greitai. Kokybe gera, dydis tiko!!!
Jeans are excellent. On ob-108 sat perfectly. On the growth of 160 do not need to sew.
Jeans stretch, good tailoring. all seams are even. Approached exactly the size. On ob 98 and on growth 165. Thank you store.!
It looks perfect, i loved it, just like the picture
Tight jeans-stretch for ot92 height 164 excellent to sew is not necessary. High waist, cute color
Pants are cool. Jeans tight-stretch. It will be good for autumn, and in summer it will also be not bad!
Jeans are good, only the length above the ankle... for autumn is not very ..