SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cute! thanks!!!!
looks good - 95% cotton...
Très bien
Description almost accurate, feels the shoulder line ends a little earlier than stated. So it is better to take with a margin.
The goods are cool! With the growth of 176, hoodie ideally approached. A little oversize, but I wanted this))
super
The sweatshirt is excellent, but thought it would be thicker
Hudak is good, in yanao came a little more in a month, there is an unpleasant smell.
will be buying from this store again, I love your stuff!
Excellent, as always with the store. On the growth of 170 og 92-a beautiful oversize. Everything is super.
It was very messed up! Quality-Super
Very high quality and good sweatshirt! The print is printed perfectly, it is very warm and the hood is large. Completely satisfied with the order, the thing is worth their money. I'll probably order another from this store.
A wonderful sweatshirt, very pleasant to the touch, does not smell, it can be seen that the store is good. Warm, with a fashionable print. The store responded immediately and sent quickly (from the moment of order to receipt by mail 30 days). Thank you!
perfect in any way imaginable
Excellent quality and in size everything fits perfectly
the product is nice and delivery was fast the size is just just , I should take xxl but well it's ok (183cm 70kg)
Everything's fine. Quality, delivery, delivery time
Love it. Soft inside
Very cool sweatshirt!!!! He's incredibly warm. Fabric is thick. With fleece. But pleasant to the touch. I specially took myself the size of M. My height is 158. I wanted a huge sweatshirt. Let's see how it will be worn... But the purchase is happy
Quality sweatshirt.
I ordered it for the guy. On height 180 size L sits freely. The product was sold with a plus badge, but I had to take it from the mail.
Very good quality, eye that size S equal is wide
The hoodie is just a bomb, worth its money, warm, clean cotton, quality print. On height 178, weight 70 ordered size M, free as wanted. Seller recommend)
Hoodie is made very high quality, print of excellent quality. Warm and soft, not thin but not super thick. What you need. There are a couple of sticking threads on the sleeve. I haven't washed it yet.
Great quality. The sweatshirt is received on time. It is thick, comfortable and the image is like on the ad. To test in time but I think it's a great product!