We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy Bonita la sudadera y de buena calidad
EXCELENTE y muy rapido
Took a coming but is very beautiful and the size came right.
Thank you very much. Just a great hoodie, my daughter is delighted
80 days already passad, Parcel not delivered, store refund money.
Quality is good, delivery is long, to Ukraine for 2.5 months
Very cool, but small hood. it is necessary to gently wash
The goods are not delivered, opened a dispute. The money was returned through Ali. The store kept spying on the epidemic.
Delivery fast, 10 days. The quality is excellent, with the size guessed. I didn't order myself. Worn perfectly, does not fade, print quality is excellent. Recommend!
The item is good, very liked the fabric quality ordered Black, also can safely order white I think the fabric will be the same, the cons as for me these pockets they are there extra or need them to be more wide stitching, and still thought will be wider I have everything and so recommend very comfortable and beautiful!
Good quality warm
Seller recommend. sent quickly. quality is good. daughter is very satisfied.
Everything is fine, my daughter is happy!
Well sewn, sizes match
Hoodie is very cool.
I really liked the sweatshirt, the move is now in it almost every day, but there is one small minus when you throw in the wash the seams diverge, and so the sweatshirt is very cool, I liked ordered myself a few sizes more
All as in the description, synthetic fabric with insulated inner layer,
I ordered a second time. The store sent in hours 5 after order confirmation. Super fast shipping (17 days), all intact. I recommend.
All as in the description. Thank you store!
Delivery about a month to Altai. My daughter really liked. Wears the 3rd day without taking off.
Very cool sweatshirt, the material is really Synthetic. for height 158-160 take m.