We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack very quickly came after sending, but the store very long sent (about 10 days could not send the order) the goods fullness corresponds to the description, I order the second time
Backpack as in the picture, the delivery was long. but came well packed with air cushion inside.
Great backpack, thank you! The store sent instantly, got the parcel to me very quickly despite the height of the epidemic)) I advise!
Lovely flexible bag, the inside stinks only called but this I try to pick away with geurzakjes and by the airing.
Nice, light weight, small fragrance, very solid workmanship, neatly packed, many pocket. Delivery in 2 weeks. Super. Thank you. RECOMMEND.
labai graži, talpi kuprine.Aprašima atitinka.
Super backpack! The truth was two months, but it was worth waiting. I recommend to everyone. Thank you store!!
Backpack I liked very much, I'm happy with the purchase) I recommend. Package in Kharkov went a little more than a month
Cool backpack, perfectly packed, inside the pillow air, no scratches and fractures, all locks and fasteners work, very Liked, order will not regret!
I came late. The dispute was closed, but the money was not returned. Liked, thank you
Cool backpack. Daughter appreciated
The backpack is very beautiful, the inner is neatly sewn, looks expensive. I recommend the store, thanks for the key chains, but the delivery is long.
Backpack is very like, I order a second time, very comfortable!
Backpack liked, only came a little crumpled
Thank you very much Cute backpack Fast Delivery