We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sleeves were short
Very beautiful as shown in photo, i'm size s and i take a chance with s and it looks great!
It suits me well. i like it to be wide. Open well and very comfortable
Very cool, suitable for description Shipping for 10 Just chic glitter
Came quickly and really comfortable
Just great. Stitched well. Nothing sticks out anywhere
The size is correct is from cotele
nice and snug
Amei, plus tiver q p taxa.
Super fast delivery (10 days)
Lovely jacket, great store. I advise everyone.
Jacket has come in circle week you don't spodziewałam and I am very satisfied, recommend take one size bigger since it is style Christmas balls and then nicely lies.
The jacket really liked, well approached Warm, but when it rains, kurov is cold
Brighter than represented
Excellent jacket is thin but warm enough, the size is perfect, just buy a bigger size thinking she was more girl and in the end a size l was going to do perfect
I love it :)
Received as described! Love it. Fits perfectly
The most thing that could be here.
Very well made, for wiosnę-lato-jesien perfect, stretcher size S/M zamówiłam L and is dlugosciowo perfect (170 cm) sleeves a little wide but very pleasant .... I will zamawiała next time
All right, product as described, but the store not answered. But otherwise Loved the product!
Super soft and comfortable. True to size and looks just as advertised
Came in 11 days. Very fast. Some threads are loose. Ordered xl but it's quite small for that size.
I usually wear M, and since I was afraid of the numbers I sent it in L. I shouldn't have done it because I look pregnant if I stretch my coat! It is not a very thick coat however it warms a lot !!
it's very nice ❤ it came very fast I love it ❤ (it's I little big but I like bigger things so it's okay)