SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome jacket!!!! Fight the whole family who will wear
Malomerka, my size XXXL, ordered 4XL, was too small, the sleeves are short, it is necessary to order 5XL.
I ordered the size m according to the reviews, for a child of 10 years, approached me (my size is 44-46)
Too good
Jacket fire, height 183 is too small, it is necessary for a larger size.
I ordered the second one. For the first time, after reading reviews about malomernosti, I ordered too big, I had to give my husband. Now came jacket XL-sat perfectly, sleeves and shoulder in size, the length almost covers the ass. My parameters are 70 kg, 102 cm in the chest, height 165 cm.
Somewhat small dimensions
Cool! For a girl of 10 years with a margin, but you can wear it.
170, buy need XXL reduced. Shoulder and arm is generously to buy the hem is a lot men four! XL the offical did seem to four key
It's very good but if you weigh 90-95 I recommend you pillar la 5xl
Very well made, good material, excellent packaging and fast service despite the covid-19, just keep in mind: I generally wear size L and this XL is a little tight, 100% store recommended. the evening jacket looks fantastic
Asian carving is 3 smaller sizes.
The jacket itself is not bad.
Great jacket. Inside lining. Reflects perfectly. The size took on M-L. It came perfectly. Delivery 23 days to the Stavropol territory
Not a bad jacket, for young people. It reflects the light. But the material of the type of glue does not breathe, there is no ventilation. Sent quickly and came too.
Excellent.
10 days before Samara. The child is delighted!
It's cool!
Shipping is experience. key 170-XL fit for body weight 65L.
It's a bomb, it's mega-cool. The daughter is delighted. Great windbreaker. For 12 years the child and weight 52 kg, I took the size of M. he clearly approached for his daughter. But if you take on girls then the size of malomerki. Or even I would say see the table. Shipping fast. Probably 2,5 weeks. And in addition to the fact that it is reflective, it is still at different angles Iridescent