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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Jeans are excellent... but, i'm too big...
Classifier
I 've taken extra two Sizes bigger so the looser looks but it is still tight.
I did not like it. Maybe because the size did not match. Passed the time of dispute, but in fact the waist was instead of 79 cm 84 cm, volume instead of 106 cm 112 cm. Enormous. I will not wear it.
Ordered july 9 and today came. The seam of the curve, the fly stupidly in the side goes and this is not how to fix. I'm upset. Seller gift put. In general, jeans are good, dense. Sit as i wanted
Of the pros. The color is pleasant, smooth seams. Delivery is very fast, the price is attractive. Cons: the pattern is not very successful, in front of it. I want to sew the waist, then there is hope to wear.
Everything's great.
Good jeans. Thank you.
Excellent jeans, the store is very attentive, called, delivery super fast 4 days.
The fly and the truth on the side, not in the center
The fly is crooked. Slightly away from the center
This is the second order, the first was 33 size, the photo applied. 33 was great in hips and thighs, especially (. This size is 32 back-to-back, on ot85, about 105. Height 158. Twice wrapped the length of the pants. But look much better))) photo look. Delivery sdek, for 2-3 days
Always on the calculation of jeans 33 were what you need, but these turned out to be an oversize as in the picture 30. Jeans are very soft and worn out, although it is stated that not to stretch.
Delivered cdek to moscow on the 4th day! Jeans like! Already the second ordered a different color. I recommend!
Very fast delivery, excellent jeans) thanks for the gift)
Jeans are small, took 32, and it was necessary 33. my sizes 164, ob102, waist 83
Perfect!!!!
Came for a week Everything is fine As picture On m tight
I ordered the second, the first blue. Cloth tight jeans, not stretch, but stretched. On the parameters from 85, about 105 came in size. On the growth of 172 with a lapel. Good jeans, i recommend to buy.
Jeans did not like, bad patterns, very thin jeans, looks like special clothes, not even close to the silhouette of boyfriend. Just sewn with a bag. Disappointed. But delivery is fantastically fast,. week.
The product corresponds to the declared, the only growth, not 170, but at least 176. it is necessary to shorten.
They are beautiful both outside and inside! Delivery to moscow, to the apartment, 3 days! Thank you very much!!!!
Excellent jeans, i really like
Pants very very very satisfied! Straight what i wanted is a very comfortable landing. The size approached, a little freely but everything suits me, they should not be in the guise because the fabric is cotton. Definitely recommend!!! Waist my 74, hips 96
Very cute and beautiful jeans :) the store is very cute, helped to choose the size :)