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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
16 reviews
100% of buyers enjoyed this product!
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A good bag, roomy, but does not look huge. Worth that money (1400). Huge thanks to the store, I recommend
Great bag! Roomy, the material is soft! Order in Sverdlovsk region came in 2,5 weeks, tracked. Thank you store! Recommend!
Liked, soft as worn will be time will show
Ordered April 16, received April 30. The bag came in for 14 days. I did not even expect that I would get my long-awaited bag so quickly. All winter looked and thought, I would not order, and in April finally decided to order. I did not regret how much that I ordered this bag. This bag of all the ordered bags on aliexпрес, will be the most favorite. I really like such baggy bags. The bag is very light, roomy, many pockets and looks cool, well, all as I like. The store many thanks for quickly sending and 5 +. Well, a very cool bag. Thank you. Took for 1241 rubles.
It feels like my money was used and returned.
Bag class smell no skin perfect came quickly.
very good
The bag corresponds to the description. Many pockets I like it
Ordered 01. 05 received 21.05 in Siberia. Class! I really liked the bag. If I was in a different color, I must order it. Thank you so much! Lots of pockets. Comfortable! I recommend the product and the store!!!
The bag is excellent, the delivery is fast! Looks like a bag very worthy, even looks like leather). Mega functional. A bunch of compartments and pockets-open, with zippers, on magnets. The lines are even. In general, not a single comment. I'm very happy. Thank you store!
Good one
The bag is cool. Corresponds to the description and photo. Straight good quality, packed perfectly, the locks are soft, the seams are neat, pockets. I read in the reviews that uncomfortable handles are small, I do not know-I have a perfectly fit on my shoulder, does not slip due to strong fabric inserts, the handles are comfortable. There is a long belt, if these are not enough. Leatherette soft, pleasant to the touch. I really liked the bag, thank you very much to the store. Recommend.
I liked it. there is no smell. many pockets.
This is the second bag. The first saw a friend and wanted the same.
"It's a racist!" said the dog, looking at baobab... Quality is excellent!!! Very successful model!! I have 2 more bags of fabric are the same!! In a brown bag, the lining is so pleasant to the touch!! In black it is denser and there is a Labe)) Leatherette (eco-leather) well, such pleasant on tactile sensations!! I'm delighted!! Yes, and the gift was invested by the store!!
The bag came quickly, very cool and soft. The order is satisfied. Thanks store