SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came after a short while. The quality at the price tag is superb. Been in a use for couple of months now, works perfectly fine, no flaws. So far im completely satisfied. I recommend the store.
Amazing! Came in wi within a week and it’s exactly as the video! The sounds is great and the keys are stable strong! Great material for this price!
Great keyboard
В этой клавиатуре хорошо все, кроме пробела. Серьезно, стабы пробела просто мусорка. худшый пробел, что я когда либо щупал. А в общем и целом клава топ за свои деньги.
Shipping took a week. It's a very good keyboard for the price, has a solid structure, and pretty decent switches. White lighting is very powerful and looks very good.
Very nice keyboard
The item was quickly delivered (about 10 days to PL). Everything according to the description. The buttons have this nice "mechanical" feeling when pressed. I chose black mechanism version, though I regret a bit that I hadn't chosen blue. But that's the way it is when you buy things while drinking in the middle of the night. All in all, a great choice!
Product arrived super fast here for me and am happy with the quality of product, is silent and has very good just missing key weight now custom type on it
Excellent Clava, I advise you to take
Is Super Guapo
In general, I liked the keyboard.
Came intact, very uzhobnaya. Top goods!
Very good, is my first mechanical keyboard, enjoyed. Noisy when key hits frame but will buy a rubber protectors and that's okay, as delivery, very well packed but took quite typical of office.
boa qualidade e custo benefício, estou testando faz 1 dia e meio e não consigo acreditar no tamanho custo benefício. super recomendo
The mechanical sensation takes up a nice little space if you're looking for a tiny keyboard is good. But big keyboard alışıksanız aratır. Don't blame for one color, it's not rude that there is so much mode that 15-20 of them maybe blinking shapes is blinking bişeyker doing light :)
amazing
This is IMBA
Quickly. The store to.
As a whole it is bad, not just light feeling that