SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent jacket, in size! Smells like chlorine
At 1,80 height and 80 kg took XXXXL was back to back! under the T-shirt fire!!!
Everything is OK. Size xl for 180 high and 75 weight.
Kurt smells, even smells. Even after washing. On the chest was a scratch, for it was returned 400 rubles. On the advice of the store took the size 3XL for height 178 and shoulders 50, but it turned out to be prytrku, you can wear only with a T-shirt. Otherwise, the jacket is good, dense. I recommend to buy
Excellent jacket husband happy)) size XXL is ideal for 48 50.
Height 184 weight 93. The only thing that much spoils the look is thin cheap buttons. In the rest of the rules. In the photo, the jacket is dressed for a T-shirt, but the jumper will also be ok not closely
The only thing that smell... Who suggested how to clean it
There's a smell. And otherwise everything is fine. I'm happy
Before Penza for 11 days, on a T-shirt from + 10C ° norms, smells of chlorine, should fade. sewn like neat, no stains found, buttons are all in place. At a height of 160 cm took the size of M, usually wear a XS-S, with the size guessed, previously consulted with the store.
Very good jacket. But you need to take two sizes larger. The sleeves are too short.
Excellent jacket for your money! Size approached perfectly thanks to the store))
looks great and feels even better. very comfy and warm
Product fits perfectly with what you taught. It took him 1 month to arrive.
The product corresponds to the description.
The jacket is good, but the smell is just monstrous. Washing now