SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome!
The t-shirts are great, but you have to be careful that the image has no background added, if it won't look and it'll look a little bad. The sizes are more or less like the european ones, maybe a smaller one, but not much.
In fact, not exactly what i expected: in the messages i sent a png file with a transparent background and at the same time an original picture with a black background just in case, and as a result, this black background was printed. So if you want to order something like that, try to reach with the store a fuller understanding; otherwise everything is fine, let it be
Looks amazing very happy :)
Will leave pics later and will be ordering more ! I wanted it oversized and it came just that way
Excellent
Came a large size, although ordered another. Print more less, there are inaccuracies. Delivery fast, 2 weeks
looks great
i dont know if my pic to small pixel..
T-SHIRT like me well. The Print is Film, therefore not directly on the Shirt.
Thank you for quick delivery. Perfectly packed and protected.
Good product. I will order again. 167cm, 55kg, size S is just fit.
I loved the product, it was a gift and it liked it very much. The print on the t-shirt is exactly like the image i send.
Service was great, excellent, helpful communication and fast delivery to Europe. Printing was a bit uneven in parts and the logo could have been printed a little higher. Otherwise, all is good although I haven't washed it yet.
best store everrrr
It was the wrong color but it’s my fault for changing after I purchased. Still pleased.
Perfect as always recommend this store and amazing work
The orange printing was a little bit too bright on the front, shirt is somewhat see-through, comfort is a 4/5, a little tight on the armpit area
Yooo this is dope; definitely gonna order again!
Best store on dh gate!! So polide so good in his work!!! Thank you allot
The store is sociable, very responsive, i bnzumna is glad to communicate and goods. Thank you very much. I liked everything, i'm very happy A little color is different, but it's okay
Good store
beat store ever!! i made so many orders from him. even when there was a problem with my reservation he fixd it as i told him about it and sent me a new one. thank you! best seller ever!
printing colour a little bit different from the original print. but it is ok.
perfect