SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can see not bad, because the packaging is good I think that the goods are also not bad... thank you.
Good store, goods quickly sent!
It's not worth your money. Dermantin is free.
Quality is not bad, but it looks worse than on the site (washed)!
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Received for 20 days, very decent looks and pleasant to the touch, did not even expect, took her son on February 23
Everything corresponds to the description, all locks work, shore three weeks, put the adapter charger, I recommend. Thanks!
The bag came quickly!! the material is pleasant, not the skin of course, but not the film! I think comfortable!! put the usbee extension cords!! there is a hole such under it!! in general, it will go!! pocket crumpled in front, but I think I'll straighten it out!!
Good quality for the price, fast shipping!
Tovar splnil my očakávanie. Došiel v poriadku nepoškodený.
it perfect
Excellent thank you!
Good bag, came quickly.
The handbag is sewn neatly, I'm happy. Thank you to the store.
The bag is excellent.
The product corresponds to the description. Strong, comfortable. Delivered in two weeks. Thank you store.
Bag with a flat account neither more nor less on this money (530 rubles) is more expensive
The product came in days 21 Men ikkita sumkaga buyurtma Bergan Edim, Sumka 21 Kunda pochtaga Keldi.
Seller good, sent fast.
Something super to expect is not necessary. Leather. Sewn normally. 4 different compartments, in one pocket. Comes with a short USB extension cable. Eats a hole outside. You can use it.
LIKE THE BAG AND IS CONVENIENT. RECOMMEND
All right, thanks!
Thank you. very fast delivery.
Quality leaves much to be desired... In fact, the bag is like a cellophane. Well, what I wanted for 600 rubles
Delivered faster than promised, the track was tracked, but from the photo is different, namely-cheap locks, different in color, well, the material itself is glued.