SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To the laptop with Windows 10 keyboard connected without problems, works well. Very fast delivery.
Very good…
Satisfied with the product.
Delivery is fast, straight to the door. The keyboard is satisfied, its functions are performed on Hurray. Especially liked the scall and the responsive touchpad.
On Windows works, delivered less than a week
Se ve de buena calidad
Works with SmartTV and windows7. Buttons are pressed clearly, without drebesga. Touch is so-so, often gives false presses. Very small-with the palm of an adult man.
The parcel came in three weeks. Packed well. The remote itself connected instantly and without problems. Manageability is easy and clear. Works-great! Very satisfied! Recommend! The package arrived in three weeks. Well packed. The remote itself was connected instantly and without any problems. The handling is light and clear. Works great! Very satisfied! Recommend!
works great, love it
Delivery two days later promised. So Pultr working, to the TV LG connected without problems, everything works. Minus-the battery in the remote does not sit very tightly, but it does not seem to fall out when working
nice features. Dongle is inside the battery box in the back. I wanted to buy extra batteries but store's not replying..
Quickly goes into sleep mode and when awakening DPI drops to a minimum. It's not a thought-out decision. No mouse is programmed like that. 4 stars. ------------- It goes into sleep mode quickly and when waking up, the DPI is reset to a minimum. An ill-considered decision. No mouse is programmed like that. 4 stars.
Excellent keyboard with microphone. Thank you store!
Thank you! Delivery 4 days! Works! It remains more careful to deal with the control buttons.
The keyboard is super very comfortable. Delivery is slightly less than 2 weeks to Murmansk.
All beautiful, like again.
Excellent mini keyboard to my beelink X55, I use more than two weeks, I'm happy with the purchase because the description corresponds completely, there is nothing more to add
Unexpectedly, the keyboard is really made qualitatively and very convenient with it to handle and use, everything is there!! Everything works, flies without brakes!! Definitely recommend took for 980₽, I will order more friends)