SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice bracelet. Very fast shipping., Thank you salesman eating it
It's very pretty just that I get a little tight even though I have the little doll, I arrive in 21 days in monterrey
Beautiful and pretty bracelet, I love it, thank you store, fast shipping
Cute Bracelet just as described It arrived just in time for Christmas
I love the bracelet, it's very nice and good quality. I highly recommend the Tienda.
dokładnie tak jak przedstawia zdjęcie, towar przyszedł szybko do centrum pl. komunikacja z przedawcą ok. nie mam zarzutów
Nice bracelet! Everything corresponds to the description! Shipping and delivery fast! How will behave gold color, unsubscribe in a month, two! Recommend!
Bracelet as stated. Very nice. Looks stylish. The lock is reliable. The pebbles look like real ones. 23 cm. On a wide hand is good. And the store did not communicate. Delivery is really a little long, but this post of Russia delayed.
A good bracelet, as in the description, the stones are not natural
Beautiful. I dressed only with the help)) now I do not know how to remove)) but very cool, looks expensive. The lock is serious, strong and on the magnet in addition. I'm not sure just that the pebbles are natural, I think that plastic. I chose the smallest, I have asthenical wrists, even for them very thin.
It's very nice shipping has been fast all right
They are perfectly described, just small detail if you want the loose bracelet take the recommended sizes and if you want to have closer to the wrist take a size below
Bracelet, consistent with the description, such as pictured, kupiłam 2 PCs
Nice quality store recommended fast shipping wil buy again thanks!