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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
31 reviews
100% of buyers enjoyed this product!
5 stars
(24)
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I did not expect that it would be so good. I thought I was gonna figure out what. One bag pleasantly surprised.
Bag received. I came pretty quickly. Ordered as a gift to the father. From the gift in delight. I liked everything.
Very quickly delivered the bag, the bag is satisfied. The courier delivered directly to the apartment. Thanks for the gift in the form of a bracelet on the hand that was put to the bag.
A good capacious bag. It was four weeks before Astana.
Bag of norms for this money, only magnets are weak!
The bag is excellent, went to Belarus for two months , Gift bracelet, of the shortcomings-one magnet does not work, but then the bullshit
There is not enough partition in the largest department, but better than two
I was refunded back my money, they couldn't ship the item
It came normally, the description is accurate, but the valve magnets barely hold, the strap is thin
Delivery to Ukraine (Kiev region) in 44 days. The bag came a little crumpled, but in general it's normal for 4 out of 5.
Norms
Came to Tashkent for a month. The quality of the norms was pleasant
The product is pretty good the truth and looks a lot like the one in the photo, according
Delivery fast, the bag is excellent
The bag is just fire! Packed in fabric pouch and strong plastic bag. Inside plastic bubble to support the shape. The store also put a gift in the form of a bracelet, my girls are delighted. Seller respect and good luck in business. Recommend.
All as in the description. Seller recommend.
Everything ok
The goods were sent and received on time, very satisfied. We will order more
The first one lasted two seasons. Delivery 4 days in the Moscow region.
Excellent but only for three weeks to Khanty-Mansiysk
Delivery to Omsk week, everything is fine!!!!
Beg is that as on pic. all is fine, thank you
Very good bag, I liked it) the only negative that during the pandemic for a very long time went to Ukraine... or rather, most likely lay at customs in quarantine... And the store-well done)) also left a small gift;)) trifle-a nice;))
I like it very much, just like the picture
The goods came quickly enough, even earlier than was indicated. The purse is of good quality, there is no smell of unpleasant, very soft to the touch. Seller recommend