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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
31 reviews
100% of buyers enjoyed this product!
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Very beautiful I'm happy
Excellent bag, I recommend the store.
Delivery is super fast (11 days to Ivanov) the bag is excellent, the skin. Slightly darker than in the photo.
Great bag! My husband liked it!
Super fast delivery 17 days to Mo. Bag according to the description. Only as you packed on one side of the end can you see the meat. This fact is a little upset.
Two and a half weeks to Moscow. Great bag.
Everything corresponds to the description. The bag is very good and comfortable "leather".
The bag does not look bad. But at the expense of leather, I have doubts.
Just like in the picture, I gave it to my father and he was very happy. I 'd buy again.
Thank you. Bag as in the photo. Got in a month. Satisfied.
Perfect
The bag is very good quality. Color as we wanted. Quickly delivered. We recommend this store.
Beautiful bag of good quality.
I love very good quality
The bag corresponds to the description, it's not leather, but for such a price I did not expect natural leather, the quality of seams and locks at altitude. I advise the goods to buy, and the producer. Delivery 2 weeks. In general, I'm happy as an elephant.
Thank you very much. Very satisfied, the main thing my husband liked
Bag of excellent quality, pleased with the sizes-fully corresponds to the description. Very convenient, thanks to the store!
Good bag, sewn well seams are even, zippers all fastened easily without effort, front pocket on the magnet keeps well, inside is also sewn well two pockets one with a zipper, it reached 9 days before the Vladimir region.
Thank you received in time all very fine thank you for the gifts
Very fast delivery 18 days to Omsk region. In excellent condition, many pockets. One is ideal for both phone and case with glasses. On the side is a very deep pocket. All seams are even and neatly processed. Sports bag. But it's a pity that the belt is not on the carabiners. The husband prefers to wear for the handle, and the belt for him is an extra option. I had to gently split and remove it, suddenly I will think, but not even. Excellent bag, I recommend! As a gift put a bracelet, the son took himself with pleasure.
Very fast delivery. Bag looks very good, stitching clean. Can only recommend you.
The order came quickly that the bag is leather big doubt!!! In places like there are pieces of skin but very thin and the quality is disgusting, the smell of the skin is present but this is not an indicator!
I liked the bag. Sewn very high quality, incl. And lining. Small, but for documents and TLF very convenient. In my opinion, has one drawback: such a leather bag should be equipped with a leather, not a material strap. To the store Thank you very much for the magnificent goods and fast delivery.
OK came for a week, everything corresponds to the description!!!!!
It is of good quality and looks like very nice skin and soft touch