We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bear is plastic, the curve of the hole under the headphones, otherwise everything is fine.
Chic backpack, lightning delivery, generally fantastic! Of course, the zipper on the inner pocket is so flimsy that it is scary to touch it and there are shortcomings in the accuracy of tailoring, but in general a good backpack for the money.
It's just super! To say that I'm happy, this is not enough! Ordered in February, but in connection with the quarantine, sent in early March, and yesterday (12.03.20) he was already at the post office! Thank you very much to the store. And thanks for the gift.
Backpack cool! I liked it very much. Problems were only with the store. Very long sent. Several times I had to write, to ask if he is going at all. And times increased the waiting time. Otherwise, there are no problems. Came quickly, tracked all the way. As a gift-hair elastic.
There are of course jambs, but already corrected, and Kaifu))) backpack cool⭐⭐⭐⭐⭐
Beautiful. As in the description
It came in 2 weeks
Super recommend all perfectly
Got very fast, very cute backpack. Thank you for the gift))
Looks just like the photo! Very special and chic!
Beautiful and durable
Looks and feels fantastic.
Great backpack! Can be worn as a bag over the shoulder. Waterproof fabric. I recommend.
Even nicer than photo. Took a while to arrive may due to covid19
Shipping to Poland from buying 19 days. Packed in plastic bag. Satisfied with your purchase. Recommend to everyone shopping U it.
Little neat is very good
Very fast aangekregen is very beautiful just like on the picture are very satisfied
I'm delighted!!! Such a cool backpack!!! Thank you very much!!!