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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
45 reviews
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Synthetic full! in the usual store i would not buy this. i took my daughter 19 years old. i think the price is too high for such a dress. and very stink. 42 size and height 164 came up.
Thanks tostore
Very beautiful❤️
Chic dress. Very light, airy. Delivery is short. The dress fully justified both the price and the expectation. Super!!
thanks
Beautiful! It is a bit itchy but you get over it eventually. I love the style. Great for any “fancy “ events.
The dress is cool, i'm happy. On my parameters chest girth 86, hip circumference 102 and height 162 came perfectly. The dress is loose, comfortable, the only thing is not practical a little because of the material, it fell apart. On the hands are not processed cuts, i was afraid that they would disperse, but no. Asterisks on the dress of course on incense breathe, but crumble rarely. The back design of the dress with an open back is low, so that the bra will stick out, you need to put on a silicone strapless and back fasteners under it. Concerning the color, the photo looks blue, in fact, in daylight, it is more smoky-light blue. But still cool, overflows. Who writes that it looks childish, well, it's korean style, of course, what you wanted.
I ordered my sister (she asked) she liked it, but as for me, more like a carnival costume. The edges and slits on the sleeves and back are not processed.
I'm very happy to deal with you. thank you.
The goods came in 10 days to ukraine. A bit short on growth of 163. The goods are satisfied.
The dress is beautiful and pretty quickly came. Stitched neatly and odorless, but at 160 quite long, suitable more for girls with a narrow waist, because without a rope at the waist resembles more nightie, and so a good dress
The dress is chic, but it went for a long time. as a gift still put a beautiful chain: z
the sequence keeps coming off... but very beautiful dress..
Beautiful dress,
received it in 9 days, fits absolutely perfect!
Very festive. The store put a gift hairpin!
Very nice!
The dress came quite quickly (for three weeks). Glitters very beautiful and generally looks amazing. The height of 170 cm was a bit short (although, perhaps, it is only by my standards)
Beautiful in the picture everything corresponds. But the fabric is too thin, a couple of times to dress.
Slightly more armpits
Perfect
Beautiful dress thank you for the little gift
Good dress, as in the photo
Amazing dress! As from a fairytale
Not bad