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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
83 reviews
100% of buyers enjoyed this product!
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I liked it. 2hl at og 96 ob 110 is ideal. Fabric is not fleece. Does not crumple
Very nice model. The colors are bright. The size is good I do S and I ordered S. fast delivery
On the model looks like a jacket, but in fact, the sweatshirt is not similar, the fabric is thin, such money is not worth taking for 784 rubles, for such a jacket the price is high
Very comfortable and warm sweatshirt. Cool lies, material a little different than Sie spodziewałam but is OK
I ordered a black color, now i ordered a white one. The order comes very quickly. Windbreaker super, very like thank you huge
Came very quickly, but next to the pocket spot (((
Very handsome
Excellent jacket, the size matches, for height 178 and size 48 took xl, delivery for 2 weeks in saratov
Great jacket. Bright, as in the photo of the store. Does not shed. On the inside is a thin but pleasant coating of the type of non-woven fabric. Seams, as in the ruler. Very satisfied. Before murmansk delivered in 2 weeks.
After two months, the goods never came. Mail as always fails (((
The product is disappointed. Sewn badly, hard, zipper all warts, pockets are made badly. Synthetic fabric with fleece
the item was not received but I get my money back
Ordered 10.06 came the goods 12.07, size s, bright colors, liked the jacket, the sleeves are slightly short, but i will wear it with pleasure)) my height is 172 cm, weight 56 kg
perfect
The sweatshirt did not come, denigi have not yet returned
It's really beautiful and the best thing is my order came in super fast. I recommend the product to 100%.
Very pretty and snug and nice and long. A very fast and efficient service. I am very happy with this product.
Great sweatshirt
Malomerka took his wife xxl approached his daughter with the size s, a bit too big. I suppose that xxl = solid l.
Good jacket. There is no smell, the threads do not stick out.
Užsakiau 07.11, atkeliavo 07.22. Fainas, gražus.. Tačiau Labai Jau sintetinis. IR mažytis defektas.
Very fast shipping, thank you store
Excellent blouse!!! for autumn the most it!!! I liked it very much. thanks to the store for sending yarkuyun 50-52 size russian ordered xxl. excellent sat down.
good
Super, thank you so much