SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come very good packed without smells, i arrive sooner than expected
Super děkuji
fast shipping
18/5000 Its color is slightly fading
All just super
Good size, but in XXL - very short. Poliester material, but for this price it's ok. Stripes are thinner than on pictures.
Almost guessed with the size of me m could and order s
very nice fast delivery
Ok
The dress really liked the color, as in the picture! It came very quickly! I recommend!
Chic dress. Size in size. The fabric is gentle and light, does not shine through. The ribbon is strong. Threads do not stick out, smell like any new thing. Recommend store and shop
Shipment blyskawiczna in 11dni recommend
Awesome dress! Mom oooochen happy
Very soft, pleasant to the body synthetics, stretches. I really liked it, not even tight, very worried, og110-113
Delivery to nizhny novgorod is very fast, less than 2 weeks. The material is pleasant. In russian size 44 ordered m. The village is good. Not tight and not great. Threads do not stick out. No smell. Where the white stripes, a little shines through, but not much. The order is satisfied. Seller recommend.
It came quickly. Synthetic
Short
Dress super, came in 9 days
The cut on the back is much more bigger tha on the picture
The dress is good. Fit in size. The seams are even. Thank you.
Beautiful!!
I find it a little long seemed shorter on the site
Dress light pleasant soft
For such a price is normal for the beach and at home. Synthetics. On the height of 164 just above the knee, on the russian 48 xxl came well. I ordered june 18, the post office was 27.
Too small the size