We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great keycaps, good quality
Product as described. Excellent quality. Arrived very fast in Brazil. Recommend the store.
Excellent cape, the backlight became simply incredible. Space, like everyone, on one side there are zazubrins of plastic. The buttons are very pleasant tactile.
The caps came pretty quick. They quality is good but some buttons have are a bit faulty, they have little holes on them but overall ita satisfying
They were perfect on a womier keyboard, all rgb looks beautiful
It's cool. Kapy sat down normally, there are no questions about the quality. We came in a couple of weeks in Hmao. Recommend
The key caps feels good well built. Not sure about why the caps lock key is just an upside down shift key but overall everything is good
great key caps! I've replaced my hyperx alloy fps pro keys with these. The store also included a keycap puller as gift, thank you so much for the gift!
Well, what can I say? The keycaps are good, they really let a lot of light through, so nothing out of the ordinary. I ordered the black pudding pbt keycaps with 4 iso keycaps. My only comllaint would be that the iso enter keycap is a bit off-centered and is touching some keys, but other than that everything is fine.
The keys as they come in the very good quality photo the only problem is that the keyboard is English and do not serve Spanish keyboards why the functions of certain keys are changed
Excellent quality. I recommend.
These do not fit the BW Chroma version 1, but you can leave the original FN key and the options key next to it and it looks great.
Fast delivery, good quality packing and material.
Reached in 10 days Cape quality, beautiful
Caps Lock, right Shift and Spacebar didn't fit, but it might be because of the keyboard type I have. Overall I'm really satisfied, the keys are very comfortable to type.
I arrive earlier than expected and it is perfect for a redragon kumara k552 iso format
Weeks have passed, and they are already in St. Petersburg