SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too small, it's not good for me.
Just like the picture i like very much i will buy more
The store long sent the goods, but the parcel in a week was with me. now about jeans. jeans of course cool. but the sizes and reviews are certainly strange. better focus on your hips and take on. Size larger. with its parameters 70-88 size 28 to me only and long. but it's fixable. the color of course is not that i expected, but this one is nothing. i attach a photo of dark blue seller jeans and my jeans. my lighter.
it's nice but. its small for 28 size
Love it! 2nd order!
Very nice but extremely long. Will cut bottoms but do like that they stretch and sewing is neat
The discription doesnt lie when it says low waist. for the rest very nice pants, a bit too tight for me, i got an M i think an L would have been too big. because of the strechts it still fits. lenght is perfect on me, i'm 1.73 tall
Read stupid reviews and took 26 rr at 68/88. As a result, small, it was necessary on the rr more. Strongly stretch, pull-pulled, but not comfortable. And so, cool jeans. The height of 167 is ideal in length, the color is beautiful, as in the photo. So, for everyone, take on the rr more than in life wear. Delivery is fast.
Yup, love it. Waist kinda loose for me but its fine! Other than that, perfecto!
Slightly darker than shown. But really very beautiful sits perfectly. Am 160 cm and have 52 kg. Normal I 32/34. 26 sits perfectly
Too small...
trop, petit vraiment
I order jeans for the third time. Same as in the photo .. A little long, but it's fixable
Excellent, thank you!
Jeans differ in color. In the photo the color is different, in real life the color of wear.