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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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16 reviews
100% of buyers enjoyed this product!
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I highly recommend the products
Good good purse!!! .... And the store is even better). I took it for a gift to a girl, she liked it. I was very pleased! He is very attentive to his customers, so that who doubts can safely discard doubts and order from this seller. I think you will be very pleasantly surprised!
Šauni piniginė
Cool purse, slightly suede one corner and not glossy as in the photo, and so cool. Looks like skin, but not all
Description accurate. store many thanks. Five Stars!!!
It took a little, but here in Brazil (office). Wallet beautiful!! The color is medium brown, but it's great.
Thank you very much, received everything as a picture, very like
The order was issued on March 14, delivery on April 8. Thanks to the store for the promptness. The purse is darker than in the photo, but it's not critical. The purse is very neatly sewn, all the seams are sealed, the lines are even. has many pockets, which is very convenient. It smells like leather and feels very pleasant. but to say that it is 100 percent of the skin I can not, I will hope for it. the seller gave gifts: a discount of 2 dollars and a mascot. Thank you recommend the seller.
All right.
Looks like skin, but is it under? Chose Brown but the color is not bright
Great leather wallet!
Delivery to the Tula region was 19 days. The goods are excellent I order not the first time, I really like this store. This time I chose an order with engraving. In the rest of the wallets at altitude! Zippers are reliable, leather material
Wife was satisfied!!!!
I took it for a gift, I liked it very much. The skin is black. The name is written as requested. Thank you
The product corresponds to the description. Fair price. Sewn neatly. The material could not be determined, a little thin. Recommend.
Quickly sent, quickly delivered. Packed well, inside coupon and red thread.