SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Labelletag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://labelletag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very massive, be careful, can osezhn look rough
They threw it in the mailbox. The upper part looks cool, but the rest of the ring. Some rounded-convex. I do not know what exactly in this I did not like, but it looks somehow wrong. Another moment-under the top "seal" there is nothing. That is, the upper part does not fit to the finger-there is a layer of emptiness. The other rings have the inner side is a smooth ring, and here the ring is only before printing, and then the void.
The seal is very good. Heavy. Corresponds to the description.
The seal is made at the highest level! Everything is OK as in the description. Very fast shipping. In general, everything is fine. Thank you, dear!
Delivered quickly. The size was not entirely my size for the finger I intended it for, but on another finger it fits just fine. The ring is a bit bulky, but the tree looks very nice.
Very good
Excellent, thanks!
For the price which is an excellent product
Good product
Fast shipping, well packaged very pretty and well finished, very reasonable price. To recommend
Rings liked)
It's gorgeous! The ring arrived with a slight delay,but I think it's because of the virus.The ring is quite heavy Also a little wrong with the size, choose carefully)). 12 Size.
Took too but arrived
Elegant thing
Beautiful and comfortable
Thank you
Superb! Thank you!
All according to description
Bad size too big
Very nice.
Very pretty beautiful
The article it corresponds to the registration: very beautiful ring, serious store:: Thank you seller
good
Perfect! Too bad there is not the size above but finally ....
Successful products quality as seen in pictures as in photos